Frequently asked questions and answers from buyers:
1. Do you support wholesale or custom?
Pro, the main do wholesale, can undertake custom gift customization! For details, please consult online customer service!
2. Do you support online network distribution?
At present, Chengzhao: Taobao, Tmall, Jingdong, AliExpress, Ebay, Amazon and other foreign trade platform distribution, contact online customer service details! If the goods are returned in the name of wholesale goods, the inspectors found that we will not process the return of the purchased goods, please know! Thank you for your cooperation!
3. Do you support taking samples?
Dear friends, we support the sample, but we have encountered individual customers in the name of the sample to come to low prices and buy their own, because we mainly do wholesale, not retail, so if you need a single piece, please contact online Customer service and tell the customer service the color of the sample, because the general order message page is not easy to see, may lead to color error, so be sure to contact customer service first!
4. Are the products on the shelves available in stock?
Dear friends, most of the bags on the shelves are in stock. Due to the large amount of daily shipments, the final implementation needs to be verified after checking the inventory. If you encounter the inventory before the order is “";0”, please consult online. Whether the customer service is available, it is best to place an order and pay in time after you have determined the style, so as not to delay your order!
5. Is there a difference between the physical object and the picture display?
All of our products are taken in kind. Due to factors such as display, photographic equipment, light, fabric dyeing, etc., there may be a slight chromatic aberration, which is inevitable. Regarding the product size, because the product is taken in the studio, according to the measurement method, the error between 2-3CM is a normal phenomenon. These are generally known to customers on the Internet, so if the color difference is too sensitive and the size is Please be cautious when ordering more stringent, otherwise the return of the store will not bear the return shipping, please know!
6. How is your wholesale price calculated?
Dear, in order to save the time wasted by bargaining, the store marked the lowest wholesale price we can afford, and many of our old customers who have cooperated for many years have also turned to online orders, so we declined to bargain, thank you for your wholesale friends. Cooperation!
7. How is the product shipping cost calculated?
In line with the principle of saving freight for customers, different places use different modes of transportation, express choice: express express, postal parcel, Yuantong express, etc.; ordinary freight selects direct freight station according to the city where the address is provided by the consignee, etc. If there is no direct cargo terminal in the area, the freight station will transfer for it, and at the same time, the transfer fee will be charged. The normal freight freight is the delivery payment, and the delivery cost is extra!（Note: If you send ordinary cargo, please keep accurate contact and contact number, such as delayed delivery due to the contact or contact number, etc., the store is not responsible. Orders in Hong Kong, Macao and Taiwan are defaulted to SF Express!）
8. Can wholesales be cash on delivery?
Courier cash on delivery and freight station collection are not supported. The courier company’s courier fee and handling fee are quite expensive, and the freight station is more troublesome when collecting the payment for the goods. At the same time, the amount involved in the wholesale is large, so it does not support collection and cash on delivery! Thank you for understanding!
9. How are payment and payment times limited?
We support online ordering, Alipay payment（Recommended Use）, can also send money by bank（Not recommended）. Due to the large amount of warehouse delivery per day, in order to ensure that the order you have taken is in stock and does not affect the order of others, please pay within 48 hours after the order is placed. We will close the order after the deadline, thank you for your support and understanding!
10. How long does it take to ship after payment? How long does it take to receive the goods?
Dear friends, we have joined Ali’s 48-hour delivery, but we try our best to ship it within 24 hours after payment. In order to get the goods as soon as possible, we will try our best to pay by 16 o’clock on the same day. The order is shipped on the same day. If the order is shipped in large quantities, we will arrange to deliver the goods on the next day. Please understand! According to the different regions, the general express delivery is generally 3-5 days, and the general freight is generally 3-7 days. If you are buying for your own use and the delivery time is strict, it is recommended to bypass, thank you for your cooperation!
11. What if I receive a package that finds a number of color mismatches or quality issues?
All purchasing partners, when delivering the goods for delivery, must first check the quantity after checking the goods, otherwise, once the goods are signed and the quantity is found to be inconsistent, the responsibility is to bear the responsibility.（Except for styles that are temporarily out of stock before shipment）. If the color is wrong, contact the online customer service and let the customer service verify the shipping list. Regarding the quality of the products, we have opened the replacement service within 15 days, that is, the goods are exchanged within 15 days after receiving the goods. Our products will be inspected by the quality inspectors before leaving the warehouse. If there are quality problems after receiving the goods, we will accept After the arrival, please contact Wangwang or call customer service, and take photos of the problematic products to the customer service through Want Want. The customer service will tell you how to handle it. Non-quality problems need to be returned and exchanged, please take care of the return shipping, please note that the returned bags are not used and the tag packaging is intact, does not affect our secondary sales, thank you for your cooperation! All the more than 15 days will not be returned, please understand! Wholesale profits are meager, thank you for your understanding!
Due to the order placed from the time we leave the warehouse to the time when we receive the goods, the choice of transportation method may be different. However, we have encountered the number of leaks after the customer received the goods, and we are out. The library will check at least two times before the bag will be packed, so we can only guarantee that the quantity of the products will be complete when we leave the warehouse. If you cooperate with the freight forwarding company, if there is any loss of the product on the way, we can provide you with corresponding evidence of（Such as: total weight of goods at the time of delivery, delivery order, courier or shipper photo, etc.）To assist you with your inquiry! Note that the total packaging of all goods is nylon bags, no cardboard boxes, if required to use carton packaging, because the courier is calculated according to the throwing goods, it needs to be charged 1.5 times the actual weight of the freight, and each additional 15 yuan of carton costs. Please know!
======== Return Policy ========
We have opened the 15-day replacement service. After receiving the goods, there are quality problems or our mistakes lead to the wrong goods. We will exchange the goods for free. If the quality is not returned, we can only return the goods. The return postage will not be responsible, and will be returned. The bag has not been used at the same time, and the complete packaging of the tag does not affect the second sale. All the more than 15 days will not be returned!
Quality problem description:
A fabric has obvious holes
B has obvious stain staining (based on the size of a dime)
Can apply for a refund within 3 days of receipt of the goods.（According to the date of receipt）Expired will not be accepted! The returned goods must be brand new unused, can not be washed, can not be damaged, must keep the packaging and original accessories intact, returned intact. Reject all courier-to-pay and shipping notes. Otherwise it will not be processed!
The following conditions are not part of the quality problem exchange:
1. Odor problem. (Some fabrics may have some odor after special treatment. Some warehouses store odors)
2. The thread is not cleaned or opened at a certain place.
3. The micro-dirty on the light color fabric (may be brought during production and sales)
4. The quality of the fabric or the degree of transparency (no standard, personal feelings and expectations, there is no standard and definition, please understand)
5. Used washed goods cannot be exchanged
6. Did not contact us and inform the reason for the return, and the items returned without authorization will not be processed.
7. Special offer does not accept return
1, because the daily outbound volume is large, we try to give you the goods according to the color you said, if the color is out of stock, we will want to contact you, call to change other colors or wait for shipment Re-issue, so as not to cause unnecessary trouble! Thank you for your understanding!
2, we will be shipped according to the address or warehouse specified by each partner, although we have quality inspection, but after all, it is manual quality inspection, it is inevitable that there will be small negligence, but we try our best to do the best, if in the end If you find any quality problems, we need to return the fee from the designated address or warehouse. Please know! ! ! Therefore, it is hoped that all partners will check the products before sending them to the terminal customers, so as not to affect the timely exchange, and cause unnecessary expenses, thank you for your cooperation! !