1, shipping information:
The default Shentong Express, such as Shentong not available, the default change to postal parcels, in addition to the freight can be changed to SF, other express does not support.
After the order is found, there is a problem with the order information. Please contact our customer service for the first time.
After the order is placed, you need to change the other courier to make up the freight, please contact customer service to make up the difference.Company Alipay account firstname.lastname@example.org Name: Luo Yingbao
If there is a problem during the delivery process, please contact the online customer service or call the official phone number of the corresponding courier company or the corresponding courier recipient’s network.
2, return process:
Return orders are refunded directly at Ali (only orders that have been shipped and received by the customer).
Orders for exchanges, need to be re-photographed, and place an order. The previous order is for a refund. Shipping is not refundable!
The returned order must be filled in at the first time. If the transaction is successful, the refund cannot be processed again!
3. The replenishment process:
Make up the card package, shoulder strap, hanging ornament and repair kit, etc., take the corresponding package, contact customer service to modify the price and note the specific matters,
Orders can only be shipped after the order has been successfully paid.
4. Process of processing the shipped order:
Orders that have already been shipped, if you have applied for a return before logistics information, you must contact customer service to cancel the courier.
Otherwise it will be very troublesome once it is issued. Therefore, the loss of return and exchange, the buyer needs to bear the return shipping.
5, return address information:
The return address is: Huadu District, Guangzhou City, Guangdong Province2nd Floor, Block A, Tuanyi Building, Shiling Town,
LANVERAReturn group collection, 020-83702769.
When returning, you must use a note to indicate the specific circumstances of the return.
And return it with the LANVERA box (environmental bags, moisture-proof bags, tag, carton, card package, hanging ornaments, etc.),
Be sure to prevent pressure loss on the way and not affect secondary sales.
Return use rhyme, tact, Shentong, Zhongtong, SF, every day, EMS, etc.
6, for customer service consulting questions:
If the customer service is temporarily absent, please leave a message to clarify the specific situation of the problem, and the customer service will reply to the question as soon as possible.
The customer service is very busy, please explain clearly.
7. For the transportation of monopoly or physical customers and bulk cargo customers:
A large amount of our general freight logistics. Freight shipping is generally paid, contact our customer service to remove the shipping costs.
If you need to pack the carton, 3 yuan / month. There are four sizes of boxes（Large and small aircraft box, size flat box）,
8, for the physical purchase return exchange instructions:
LANVERAThe product supports return and exchange. Our products undergo a rigorous inspection at the factory.
If the customer finds a quality problem after receiving the products of our company, please contact our customer service at the first time and provide pictures with quality problems.
Customers selling LANVERA products have accumulated backlog, you can contact our customer service staff, we will actively exchange services for customers,
In order to ensure that the customer’s business is booming, the replacement ratio within one month is 100% of the batch purchase, and the model that our company has not stopped production.
Please maintain the integrity of the package and the quality of the product when returning the product. For returns with quality problems,
Please use the paper strip to indicate the specific problem situation so that we can deal with it in time. If you return the goods using express delivery, please pay the courier fee first.
Our company refused to return the goods that were not communicated with our company.
9, agent to join:
Use the following links to learn about the agency related matters. If you have any questions, please contact our customer service directly to inquire about related matters.
Headquarters: Guangzhou Hengmei Leather Co., Ltd., Block A, Tuanyi Building, Shiling Town, Huadu District, Guangzhou
Production address: Block A, Tuanyi Building, Shiling Town, Huadu District, Guangzhou
Wealth Hotline: 020-83702769 Business QQ: 2273743334, 347573999.